Industry News

October 22, 2014: Keyboard with Customize Orange Button.According to a recent study published by the Jackson Marketing group and Ascend2, although increasing visitor engagement is a top objective for B2B companies, 81 percent of respondents do not personalize their website despite its proven positive impact.

The study shows that approximately 15 percent of respondents said that they moderately personalize their website, while 4 percent said they extensively personalize it.

Out of the B2B companies that said they were personalizing some of their Web pages, 66 percent claimed that they were utilizing manual methods to do so. About 34 percent said that they use software to personalize them.

October 22, 2014: According to a Salesforce study reported by AllFacebook (which was related to the Global Digital Advertising Report for Q3 2014 by Adobe and published on, researchers found that when retailers used both email marketing and Facebook advertising to target audience members, they were 22% more likely to purchase than when just being sent an email.

Combined email and Facebook ads means higher purchase rate

Graphic via AllFacebook

This occurrence likely happened because repeated exposure (at many times subconscious to the audience member) to a certain brand or product increases the likelihood of a purchase, according to Science Daily and many other sources.

October 20, 2014: leads conceptual compassThe “Lead Generation Strategy Research Summary Report,” released this October by Ascend2, shows the majority of sales, marketing, and business professionals are struggling to find success with their lead generation strategies.

The data reveals that 66 percent of sales, marketing and business professionals view their lead generation strategy as “somewhat successful.” About 21 percent said that they thought their strategy was “not successful.”

October 20, 2014: Twitter IconAfter successful experimentation, Twitter has announced that it will begin showing users extra tweets from people they don’t follow. On the Twitter blog, the social platform indicated they are initiating this update to keep Twitter users aware of what’s happening and to improve the experience in users’ home timelines with updates Twitter thinks will be interesting or entertaining.

October 16, 2014: Slide from StudyIn a report titled, “Missing the Mark: Global Content Survey of Brand Marketers and Their B2B Audiences,” released by The Economist Group this week, 75 percent of marketers said that mentions of their products and services were a frequent part of their content strategy. However, 71 percent of executives say that they do not have a positive impression of content that feels like a sales pitch, showing a disconnect between marketers and B2B buyers.

October 15, 2014: According to a new study, The Evolution of Google’s Search Results Pages & Effects on User Behaviour, by Mediative, the prime real estate in search engine results has shifted, and businesses that are positioned lower on the page (positions 2 – 4 in particular) are seeing see more click activity than they did several years ago.

heatmap study

As seen in the heatmap above, users no longer focus on the top of the page, but rather look at many of the results on the page. The report indicates that since top organic results are no longer in the top-left corner: users look elsewhere to find them.

October 13, 2014: According to the “2014 Janrain U.S. Consumer Research: Social Login and Personalization” study, published by Janrain, data shows that B2B professionals chose to log in with Google over LinkedIn, Facebook and Twitter during Q3 of 2014, when it came time to create accounts on the web.

Almost 35 percent of respondents said they logged in with Google. About 25 percent said they did so with Facebook, while exactly 30 percent logged in with LinkedIn.


Social network and email identities are now the most popular way to create accounts on the Internet, according to Janrain. This eliminates the need to create and remember multiple user names and passwords.

October 9, 2014: Business PurchaseA study released by the Acquity Group, part of Accenture Interactive, has found that 94 percent of B2B buyers conduct some research before making a purchase, with 55 percent of them doing so for at least half of their purchases.

The “State of B2B Procurement” report looked at 500 B2B procurement officers with annual purchasing budgets of approximately $100,000. The goal was to determine how B2B companies adapt and stay competitive through their purchasing decisions.

October 7, 2014: Customer satisfaction survey on a digital tabletA new study conducted by Econsultancy and Teradata shows senior marketers are looking to technology to improve customer satisfaction. The research indicates that as of September 2014, approximately 62 percent of marketers want to buy new technology to increase customer satisfaction.

About 59 percent of survey respondents looking to technology said that they want to use it to increase retention, while 55 percent want to invest in order to provide a better customer experience. Only 25 percent said that they would invest in new technology to reduce the cost of marketing. The report was based on responses gathered from 402 marketers at companies that have more than $500 million in revenue.

September 30, 2014: smartphoneOn Sept. 29, the “Google Operating System” blog, known for hosting unofficial news and tips pertaining to the search engine giant, reported on a new icon for smartphone-optimized results. The news source reported that Google is experimenting with a special icon that shows up next to smartphone-optimized search results. This lets users know when a website has a mobile-responsive design.

Search Engine Roundtable reported on a similar experiment back in August 2012. Google confirmed that it was testing a new feature, stating, “We’re experimenting with ways to optimize the mobile search experience, including helping users identify smartphone-optimized sites,” to the news source. However, nothing came of the experimentation.

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